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नागरिक चार्टर


Ministry of Electronics and Information Technology (MeitY) is responsible for formulation, implementation and review of national policies in the field of Information Technology, Electronics, Internet (all matters other than licensing of Internet Service Provider), UIDAI and associated Services & Applications.


The Vision of the Ministry coincides with the overarching vision outlined under the Digital India programme of developing digital infrastructure as a utility to every citizen, providing Governance & Services on demand, and Digital Empowerment of citizens.


The Mission is to promote e-Governance for empowering citizens, promoting the inclusive and sustainable growth of the Electronics and IT & ITeS industries, enhancing India’s role in Global Platforms of Internet Governance, adopting a multipronged approach that includes development of human resources, promoting R&D and innovation, enhancing efficiency through digital services and ensuring a secure cyberspace.


  • Providing e-infrastructure for delivery of e-services,
  • Promotion of electronics hardware manufacturing and IT-ITeS industry,
  • Enabling creation of Innovation in emerging areas of ICT&E,
  • Enabling creation of R&D Infrastructure,
  • Establishment of mechanism for R&D translation,
  • Providing support for development of e-Skills and knowledge network,
  • Securing India’s cyber space,
  • Promoting the use of ICT for more inclusive growth, and
  • Enhancing India’s role in Global Platforms of Internet Governance.

Functions/Activities (allocation of Business Rules)

  • Policy matters relating to Information Technology, Electronics, and Internet (all matters other than licensing of Internet Service Provider);
  • Promotion of internet, IT and IT enabled services;
  • Assistance to other departments in the promotion of E-Governance, E-Commerce, E-Medicine, E-Infrastructure, etc.;
  • Promotion of Information Technology education and Information Technology-based education;
  • Matters relating to Cyber Laws, administration of the Information Technology Act, 2000 (21 of 2000) and other IT related laws;
  • Matters relating to promotion and manufacturing of semiconductor devices in the country excluding all matters relating to Semiconductor Complex Limited (SCL), Mohali;
  • Interaction in IT related matters with international agencies and bodies, e.g. Internet for Business Limited (IFB), Institute for Education in Information Society (IBI) and International Code Council – on line (ICC);
  • Initiative on bridging the Digital Divide: Matters relating to Media Lab Asia;
  • Initiatives for development of hardware/ software industry including knowledge–based enterprises, measures for promoting IT exports and competitiveness of the industry;
  • Promotion of Standardization, Testing and Quality in IT and standardization of procedure for IT applications and tasks;
  • National Informatics Centre (NIC);
  • Unique Identification Authority of India (UIDAI); and
  • All matters relating to personnel under the control of the Department.

Main Services / Transactions[PDF]425.49 KB

Service Standards [PDF]127.28 KB

Grievance Redress Mechanism

S.No. Name of the Public Grievance Officer Helpline E-mail
1 Ms. Simmi Chaudhary,Director,
MeitY, Director Grievances
+91-11-24364720 s[dot]chaudhary[at]nic[dot]in


Complainants can meet the Director of Grievances on every Wednesday between 4:00 pm – 5:00 pm OR by making an emergency request through the facility provided on the Department’s website   (http://www.meity.gov.in/vigilance-grievances).

Expectations from Complainants

  • Submission of complete precise and factual grievances
  • Provide identification preferably by giving their telephone no. / email ID for follow up
  • Avoid anonymous grievances.

Grievance Redress Process Timeline

  • Acknowledgement – within 2 working days
  • Redress of grievance (by Director of Grievances): One month from the date of receipt of Grievance/ receipt of clarification, if any.
  • Status of the grievance can be tracked online on – www.meity.gov.in.

Stakeholders / Clients

S.No. Stakeholders/ Clients Description
1 NIC, STQC & UIDAI – Attached Offices of MeitY
2 Responsibility Centers (Societies / Autonomous Bodies, Statutory Organizations, Other Organizations of MeitY)
3 Ministries / Departments of Government of India
4 State Governments/Union Territories, PSUs
5 Concerned Universities / Academic Institutions, R&D Institutions / Labs
6 Industry / Industry Associations relating to IT, ITES & Electronics
7 Citizens of India.

Responsibility Centers and Subordinate Organizations[PDF]205.46 KB

Indicative Expectations from Service Recipients

S.No. Indicative Expectations from Service recipients
1 Submission of complete valid DPR/ proposals/ requests+
2 Timely submission of UCs in prescribed format
3 Submission of Electronic copy of project document for Mission Mode Projects
4 Submission of complete R&D grant proposals in prescribed format including revised proposals
5 Submission of complete applications
6 Timely response to deficiencies pointed out in application forms
7 Submission of complete Security Incident Reporting form
8 Implementation of the Projects by all the concerned Clients [Participating Institutions (PIs) / Stake-Holders etc.] as per the norms & as applicable.

Note (+): Templates of proposals & DPR available on: www.meity.gov.in

Month and year for next review of the Charter: June 2017.