Common Services Centres
The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in September, 2006, with an aim to cover all 6 lakhs census villages by one lakh CSCs, as per 1:6 ratio equitably spread across rural India, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale.
The primary objective of the CSC is to provide Government-to-Citizen (G2C) e-Services within the reach of the citizen, by creating the physical service delivery ICT infrastructure. It helps in making a transparent service delivery mechanism and reducing citizens’ effort in visiting government offices.
The CSCs would provide good quality & cost-effective internet access and various e-Services, related to various domains, such as, G2C, education, health, telemedicine, banking & finance as well as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills etc. In addition to the universe of G2C services, the CSC Guidelines envisage a wide variety of content and services that could be offered as listed below:
- Agriculture Services (Agriculture, Horticulture, Sericulture, Animal Husbandry, Fisheries, Veterinary)
- Education & Training Services (School, College, Vocational Education, Employment, etc.)
- Health Services (Telemedicine, Health Check-ups, Medicines)
- Rural Banking & Insurance Services (Micro-credit, Loans, Insurance)
- Entertainment Services (Movies, Television)
- Utility Services (Bill Payments, Online bookings)
- Commercial Services (DTP, Printing, Internet Browsing, Village level BPO)
The Scheme creates a conducive environment for the private sector and NGOs to play an active role in implementation of the CSC Scheme, thereby becoming a partner of the government in development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of the CSC operator (called Village Level Entrepreneur i.e. VLE); the Service Centre Agency (SCA), that will be responsible for a division of 500-1000 CSCs; and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation in the entire State.
This phase of implementation has been closed in March, 2017.
Impact Assessment Reports
- CSC Scheme-NeGP-Project Completion Report Template
395.68 KB
- IMRB-DIT Mid Term CSC Assessment Detailed Report-Oct 2010
4.42 MB
- Impact Assessment Report for CSC by ITU-May 2013
2.35 MB
- CSC Final Report CIPS - Submitted to Deity-27 March 2014 (Impact Assessment)
3.93 MB
- Executive Summary - Report submitted by CIPS on Impact Assessment on CSC
316.23 KB
Implementation Guidelines & Advisories of CSC Scheme under NeGP
- CSC Guidelines May 2007 under NeGP
84.26 KB
- Ancillary Guidelines on CSC under NeGP dated 03-08-2012 (after 10th EC meeting)
146.37 KB
- Advisory dated 31.12.2013 to the Secretary (IT) All States and UT Admin for mobile CSCs under NeGP (after 11th EC meeting)
57.77 KB
- Advisory for DeGS involvement of DeGS in CSC Scheme under NeGP dated 27-01-2015
60.59 KB